What they say about us

They go the extra mile

“Right from the beginning staff went over and above in terms of the care they provided; from coming out of area, meeting us at the hospice to plan a package of care, and ultimately being a team of carers who they trusted and felt safe with. The high standard of care from the staff enabled them to stay at home”


Above and beyond

“Emerald Care Services went above and beyond to make sure regular carers looked after my sister in hospital even when funding wasn’t there. They knew my sisters routine. Emerald Care organised it really well. It was imperative the same team looked after my sister and they did. They worked alongside the nurses. The continuity of staff was good, even in an industry with high staff turnover.”


A massive thank you

“A massive thankyou from the bottom of our hearts for the marvellous job you and your
wonderful carers are all doing taking care of my sister and other vulnerable people like her,
you are all always amazing and even more so at this horrid uncertain time.”

Mrs T

A brilliant job

“I am extremely pleased with the quality of care that Emerald Care Services are providing for
mum, the care workers are doing a brilliant job, at this difficult time with the Covid 19
pandemic and social isolation we as a family are unable to visit our parents and we feel very
reassured that mum is receiving a high standard of care and dad is receiving excellent moral
support from the workers that attend to look after mum, Dad has commented that the
workers are real fine, very nice and I have no complaints.”

Mrs C

Carers are amazing

“The carers are amazing, the professionalism, care and documentation are outstanding, the
relationship they have built with my dad is fantastic and I believe that their encouragement
and dedication has contributed to his progress.”

Mrs A

Carers are fantastic

“The carers are fantastic and very attentive, they make me feel very special and I am very
happy to have them in my home.”

Mrs D

An excellent job

“My uncle has passed away but previously received care from Emerald Care Services, I know
he felt happiest and most content whist under your care, you did an excellent job with him
and there really is nothing I can fault. He maintained his independence whist been protected
and trusted you all so much and would always call you first when he felt unsafe and upset.”

Mr B

Encouragement and support

“Following care from Emerald Care Services, I am now able to maintain my independence
without any support, this is down to their encouragement and support during their time
with me, helping to improve my state of mind and gain my confidence.”

Mrs L

Outstanding care

“I would like to take this opportunity to thank each and every one of you for the outstanding
care that you provided during the years I had the years of using your service.

The reassurance of knowing that I had your support daily really made a difference to me and
my family and I always looked forward to receiving your visits.
The care I received was second to none and even during difficult times you always
maintained the same level of care and service throughout.
I initially came to use your service through recommendation and I am certainly glad I did,
therefore I would have no hesitation in recommending you to others as I have no doubt that
they would receive the same outstanding service that I did.”

Mr H